Department Head
A Department Head in real estate oversees and manages the operations of a specific department, such as sales, property management, or leasing. Key responsibilities include setting departmental goals, developing and implementing strategies to meet performance targets, managing budgets, and ensuring the team’s adherence to company policies and industry regulations.
The Department Head leads and mentors the team, handles high-level client relationships, and collaborates with senior management to align departmental objectives with overall business goals.
This role requires strong leadership, strategic thinking, and decision-making abilities. The ideal candidate will have extensive experience in real estate, proven success in managing teams, and in-depth knowledge of their specific department’s operations. Excellent communication, organisational skills, and the ability to drive performance are essential.
The daily tasks of a Real Estate Department Head vary depending on the size and type of agency (residential, commercial, property management, etc.), but generally include a mix of leadership, compliance, business development, and operational oversight. Here’s a breakdown of typical daily responsibilities:
- Staff Management & Leadership
- Oversee sales agents, property managers, and admin staff
- Conduct daily or weekly team meetings
- Mentor and coach agents to improve performance
- Set targets and monitor KPIs
2. Compliance & Legal Oversight
- Ensure all operations comply with NSW Fair Trading laws and the Property and Stock Agents Act 2002
- Oversee trust account management and ensure accurate record-keeping
- Review and sign off on agency agreements and contracts
- Keep up to date with industry regulations and license renewals
3. Business Development
- Identify and pursue new business opportunities
- Network with property owners, developers, and investors
- Review marketing strategies for listings and brand promotion
4. Client and Stakeholder Relations
- Manage relationships with high-value clients and investors
- Resolve complex client issues or disputes escalated from staff
- Attend listing presentations and key inspections when needed
5. Financial Oversight
- Monitor revenue targets, expenses, and profit margins
- Approve budgets and marketing spends
- Analyse team performance against sales or leasing goals
6. Operational Oversight
- Oversee daily functions of property sales, leasing, and management
- Review listing pipelines, rental arrears, and vacancy rates
- Implement CRM or workflow improvements
7. Reporting and Strategic Planning
- Prepare reports for agency owners or stakeholders
- Analyse market trends and adjust business strategies
- Plan staff training, recruitment, or expansion
8. Recruitment and HR
- Interview and hire new staff
- Conduct performance reviews and staff training
- Ensure fair work compliance and workplace policies are followed
Summary:
The Department Head role is a high-responsibility leadership position that blends compliance, coaching, strategic planning, and direct oversight of agency operations. In NSW, special attention must be paid to licensing, trust account regulations, and real estate law.