Senior Property Manager
Manages a portfolio of residential properties, including inspections, maintenance, rent arrears, and tenant relations. The role involves liaising with landlords, overseeing property appraisals, and handling disputes and compliance issues.
A Senior Property Manager in NSW plays a key role in overseeing the management of residential or commercial rental properties, ensuring compliance with NSW tenancy laws, maintaining property condition, and delivering high service standards to landlords and tenants. Their daily tasks are both strategic and hands-on.
Here’s a detailed breakdown of daily tasks for a Senior Property Manager in New South Wales:
1. Lease & Tenancy Management
- Review and manage current leases and upcoming renewals
- Handle new tenancy agreements and lease signings
- Process rent increases or lease negotiations in line with market trends and NSW tenancy law
2. Rent Collection & Arrears Follow-Up
- Monitor rent payments across the portfolio
- Chase arrears according to set procedures and legislative timelines
- Issue notices (e.g. Notice to Remedy Breach, Termination Notices under the Residential Tenancies Act 2010)
3. Landlord & Tenant Communication
- Respond to inquiries or concerns from landlords and tenants
- Provide regular updates to landlords on property performance, maintenance, and market conditions
- Resolve escalated disputes or service issues
4. Repairs & Maintenance Coordination
- Assess maintenance requests and liaise with trades for quotes or urgent repairs
- Oversee completion of work and quality control
- Ensure landlords approve non-urgent repairs above their financial thresholds
5. Routine Inspections & Reports
- Schedule and conduct regular property inspections
- Prepare detailed inspection reports (with photos), noting property condition and maintenance needs
- Advise landlords on upkeep and improvements
6. Compliance & Risk Management
- Ensure all activities comply with NSW Residential Tenancies Act, Fair Trading requirements, and agency policies
- Confirm properties meet safety requirements (e.g. smoke alarms, pool fences)
- Maintain up-to-date tenancy and trust account records
7. Trust Accounting & Financial Oversight
- Process bond lodgements, refunds, and account reconciliations
- Review or approve monthly owner statements
- Manage expense payments (e.g. rates, repairs, insurance)
8. Team Supervision & Mentoring (if applicable)
- Support and guide junior property managers or assistants
- Review workload distribution and performance
- Provide training on legislation, systems, and customer service
9. Tribunal Preparation & Representation
- Prepare documentation for NCAT (NSW Civil and Administrative Tribunal) when required
- Attend hearings on behalf of the agency or landlords
- Follow up on tribunal outcomes and enforce decisions
10. System & Database Management
- Update CRM/property management systems (e.g. PropertyMe, Console Cloud)
- Log notes, inspections, maintenance, and communications
- Ensure digital records are accurate and up to date
Summary:
A Senior Property Manager in NSW juggles compliance, client relations, and operational excellence. They serve as the main point of contact for premium portfolios, mentor junior staff, and ensure all activities meet legal and ethical standards under NSW tenancy legislation.