Focuses on leasing properties, conducting open homes, processing applications, handling tenant deposits, and preparing lease agreements. This role requires strong customer service skills and a good understanding of the rental market.
A Leasing Officer in New South Wales (NSW) is responsible for managing the leasing process of residential or commercial rental properties. Their role focuses on attracting and securing tenants, conducting inspections, and ensuring compliance with the Residential Tenancies Act 2010 (NSW).
Here’s a detailed breakdown of the daily tasks of a Leasing Officer in NSW:
1. Responding to Enquiries
- Answer phone calls, emails, and online enquiries from prospective tenants
- Provide information on available properties, rental terms, and viewing times
- Pre-qualify applicants by asking key screening questions
2. Conducting Property Inspections
- Schedule and attend open homes and private viewings
- Greet applicants, answer questions, and highlight property features
- Ensure properties are presented in top condition (clean, keys ready, lights on, etc.)
3. Application Processing
- Collect and review tenancy applications
- Conduct reference checks (rental history, employment, income)
- Submit applications to property owners or managers for approval
- Provide updates to applicants throughout the process
4. Lease Preparation & Signing
- Prepare lease agreements and ensure compliance with NSW legislation
- Organise electronic or in-person lease signings
- Ensure bond lodgement is processed via Rental Bonds Online (NSW Fair Trading)
- Provide move-in instructions and tenant welcome packs
5. Marketing & Advertising
- Coordinate property photography and copywriting
- Upload listings to major real estate portals (e.g. realestate.com.au, Domain)
- Monitor ad performance and update listings as needed
6. Liaising with Property Managers & Owners
- Keep property managers informed of leasing progress and tenant feedback
- Communicate with landlords regarding application recommendations or rental market trends
7. Database Management
- Maintain an up-to-date CRM or leasing management system (e.g. PropertyMe, VaultRE)
- Track leads, inspection attendance, application statuses, and signed leases
8. Key Management
- Handle keys securely for inspections, tradespeople, and move-ins
- Record key movements in accordance with agency protocols
9. Routine Admin & Compliance
- Ensure all lease documentation is accurate and legally compliant
- File and update tenancy records and property documentation
- Ensure privacy and data protection standards are met
10. Rent & Bond Collection (Initial Only)
- Collect initial rent and bond payments before tenants move in
- Confirm payment receipts and forward details to the accounts team
Summary:
A Leasing Officer in NSW plays a frontline role in the rental process, blending customer service, property presentation, and legal compliance. They ensure a smooth experience for both landlords and tenants while helping minimise vacancy periods.