Receptionist

Responsible for front-line customer service, including answering calls and emails, greeting clients, managing enquiries, and maintaining a welcoming reception area. The role involves handling mail, performing general administrative duties, and maintaining online listings.

A real estate receptionist in New South Wales (NSW) plays a vital front-of-house role, acting as the first point of contact for clients, tenants, and tradespeople. Their daily tasks combine administration, customer service, and basic support for property managers and sales teams.

Daily Tasks of a Real Estate Receptionist (NSW)

1. Front Desk & Phone Duties

• Answer and direct incoming phone calls.
• Greet clients, tenants, and contractors at the front desk.
• Manage walk-ins and schedule appointments for agents or property managers.

2. Email & Communication Handling

• Monitor and respond to general office email inboxes.
• Forward enquiries to the correct department (sales, leasing, property management).
• Send out rental application forms, property lists, or inspection times.

3. Appointment & Calendar Management

• Schedule inspections, property appraisals, and client meetings.
• Book meeting rooms and manage staff calendars.
• Confirm attendance for open homes or property viewings.

4. Administrative Support

• Prepare welcome packs or listing kits for potential sellers/landlords.
• Print, scan, and file documents (leases, contracts, ID verification).
• Enter or update property and client information in the CRM system.

5. Payments & Document Handling

• Take rental or bond payments at reception (if permitted by the agency).
• Distribute keys for inspections or tradie access (and log key register activity).
• Process incoming mail and couriers.

6. Office Presentation & Supplies

• Maintain the front desk and reception area appearance.
• Ensure promotional brochures, flyers, and property lists are well-stocked.
• Order stationery and kitchen supplies as needed.

7. Compliance Awareness

• Adhere to NSW Fair Trading guidelines (e.g. privacy, handling ID, trust money rules).
• Be aware of basic legislative requirements when speaking to tenants or landlords.

Skills & Traits Needed

• Excellent communication and professional presentation.
• Attention to detail and time management.
• Familiarity with real estate software (e.g., Console Cloud, PropertyMe, Agentbox).