Strata Manager

A Strata Manager in NSW is responsible for overseeing the administration, compliance, financial management, and maintenance coordination of strata-titled properties (such as apartment buildings or townhouses). Their role is regulated under the Strata Schemes Management Act 2015 (NSW) and involves working closely with the owners corporation, committees, and residents.

Here’s a breakdown of the daily tasks of a Strata Manager in New South Wales:

1. Communication & Stakeholder Management

• Respond to emails and phone calls from owners, tenants, committee members, and service providers
• Provide guidance on by-laws, disputes, or meeting procedures
• Liaise with legal representatives or Fair Trading where disputes escalate

2. Financial Management

• Process invoices and approve payments for strata-related expenses
• Monitor and manage trust accounts in compliance with NSW Fair Trading regulations
• Oversee collection of levies and follow up on arrears
• Prepare financial reports or budgets (monthly, quarterly, or annually)

3. Maintenance Coordination

• Action maintenance requests for common property (e.g. plumbing, lifts, lighting, cleaning)
• Obtain quotes and manage contractor bookings
• Ensure all trades have insurance and are properly vetted
• Log and track all maintenance through strata software systems

4. Compliance & Legal Obligations

• Ensure the scheme complies with the Strata Schemes Management Act 2015
• Coordinate fire safety checks, asbestos reports, window safety devices, and other compliance matters
• Update the strata roll with accurate ownership and contact information
• Maintain insurance policies and arrange renewals or claims

5. Meeting Preparation & Follow-Up

• Prepare agendas and distribute notices for Annual General Meetings (AGMs) and committee meetings
• Record meeting minutes and issue them to all stakeholders
• Follow up on decisions or actions arising from meetings (e.g. by-law enforcement, spending approvals)

6. By-law Management & Enforcement

• Advise on the creation, amendment, or enforcement of by-laws
• Issue breach notices or warning letters to non-compliant residents
• Coordinate registration of new by-laws with NSW Land Registry Services

7. Record-Keeping & Documentation

• Maintain accurate records of meetings, financials, correspondence, and compliance certifications
• Upload documents to the owner portal (if available)
• Keep strata roll up to date with ownership changes and tenant details

8. Software & System Management

• Use strata management platforms (e.g. Strata Master, Urbanise, or Console) to manage tasks and communication
• Generate reports and keep track of open actions or requests

Optional (Depending on the Scheme or Agency Size):

• Attend site visits or building inspections
• Handle insurance claim follow-ups
• Prepare materials for NCAT hearings or legal consultations

Summary:

A Strata Manager in NSW acts as the administrative and compliance backbone of a strata scheme. Their daily focus includes financial oversight, legal compliance, meeting coordination, and stakeholder communication—all within the framework of NSW strata laws.